The United Illuminating Company: To get someone on the line is almost impossible...
The United Illuminating Company Ulasan pelanggan oleh pengguna GetHuman ~christian dari November 25, 2017
Latar belakang kes ~christian
GetHuman:~christian - bolehkah anda memberitahu pelanggan The United Illuminating Company kami yang lain kapan kes anda berlaku?
~christian:Yes. Jam morning, pada November 19.
GetHuman:Adakah anda menghubungi The United Illuminating Company, dan jika demikian, bagaimana?
GetHuman:Dan antara The United Illuminating Company masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~christian senarai masalah biasa The United Illuminating Company)
~christian:"Change appointment" itulah sebabnya saya mencuba to call.
Ulasan ~christian terhadap The United Illuminating Company perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan The United Illuminating Company GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~christian:To get someone on the line is almost impossible, UI trying to make it so hard you are forceed like cattle to follow their road, Once contact was made with someone, they also instructed to follow the automated system and refused to assist with anything, even manager was non understanding of urgency to turn service on at ** degrees farenheit, the managers response was by law we have ** hours to reintate power, without power hopuses have no heat on new england. so if we freze to death it's not their problem because laws are made to protect the corporation monster, not the consumer, so nice to live in a country without constitutional wrights are forgoten and corporations are alowed to keep makin money at consumers expence, UI holds a monopoly on New England, I thought monopolies were illigal in a constitutionall country. But I guess congress could be bought to change laws to benefit corporations and not the public.
GetHuman:Mari kita mengukur pengalaman anda menghubungi The United Illuminating Company. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah The United Illuminating Company?
~christian:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~christian:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan The United Illuminating Company untuk mengatasi masalah anda dengan cepat dan berkesan?
~christian:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan The United Illuminating Company lain?
~christian:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk The United Illuminating Company mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~christian diambil dari The United Illuminating Company masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.