Trying to get a refund for TaxACT because they...
TaxAct Ulasan pelanggan oleh pengguna GetHuman ~Jim dari November 27, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other TaxAct customers when your case took place?
~Jim: Yup. It was afternoon, on November 23.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common TaxAct problems)
~Jim: "Ask For Tax Help" was why I was trying to call.
~Jim's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Trying to get a refund for TaxACT because they double payed my taxes. Absolutely infuriating experience.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a three out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Jim: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Jim: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk TaxAct mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his TaxAct customer service problem that occurred on November 23, 2017.