T-Mobile: Intentional fraud commited by store employees.
T-Mobile Ulasan pelanggan oleh pengguna GetHuman GetHuman-rockafel dari Disember 2, 2017
Latar belakang kes GetHuman-rockafel
GetHuman:GetHuman-rockafel - bolehkah anda memberitahu pelanggan T-Mobile kami yang lain kapan kes anda berlaku?
GetHuman-rockafel:Sure. Jam middle of the night, pada November 30.
GetHuman:Adakah anda menghubungi T-Mobile, dan jika demikian, bagaimana?
GetHuman:Dan antara T-Mobile masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-rockafel senarai masalah biasa T-Mobile)
GetHuman-rockafel:"Setup service" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-rockafel terhadap T-Mobile perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan T-Mobile GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-rockafel:Intentional fraud commited by store employees.
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/30/17?
GetHuman-rockafel:I changed services from AT&T to T-Mobile at the time of the sale I was informed that I could not use my phone as a mobile hotspot and had to purchase a seperate hotspot. The purchased hotspot never functioned as advertised and they replaced it with the same product. I continued to have the same issues as their coverage map is grossly incorrect. I then learned from another customer that I can at no additional charge use my t-mobile phone as a hotspot. I brought this up to the port orchard store and phone customer service and was informed I had the product more that days could not return it. I take great offensive to this as I have had to purchase internet elsewhere to gain service and should not have been falsely sold this product to begin with. Besides to fraudulent sale I am past the days because I followed their recommendation to replace my hardware. They refuse to address their forced fraudulent sale or misrepresented coverage area and told me to not return to three store and call their attorney if I intent to file a complaint with the AG. The store will not address this or respond to me, yet the manager Josh Martin is well aware of every issue since day one. They said to call their legal counsel at -- and I've received no response.
GetHuman:Mari kita mengukur pengalaman anda menghubungi T-Mobile. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah T-Mobile?
GetHuman-rockafel:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-rockafel:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan T-Mobile untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-rockafel:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan T-Mobile lain?
GetHuman-rockafel:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk T-Mobile mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-rockafel diambil dari T-Mobile masalah perkhidmatan pelanggannya yang berlaku pada November 30, 2017.