Here is a WARNING for all Straight Talk custome...
A Straight Talk customer review by GetHuman user ~splizzrinkle from November 18th, 2017
Background on ~splizzrinkle's case
GetHuman: ~splizzrinkle - can you tell our other Straight Talk customers when your case took place?
~splizzrinkle: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~splizzrinkle a list of common Straight Talk problems)
~splizzrinkle: "Account Access" was why I was trying to call.
~splizzrinkle's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~splizzrinkle: Here is a WARNING for all Straight Talk customers. If you are purchasing a plan online and receive any type error from the straight talk website, or you briefly loose your internet connection.. DO NOT continue the transaction. Close the browser window and start over from scratch or you WILL be double charged. The worst part is it takes ** days to receive a refund for their mistake. Why is it "their" mistake you say? It's simple, as a full time programmer i can tell you it is a severe coding mistake that adds the same query twice to the sql database without checking for duplicate attributes. To make matters worse they are VERY aware of this issue, ad have been for several years now with no attempts to correct it. Calling any of their customer service numbers will get you no where **% of the time because they cam not handle the volume of problems. The FASTEST way to get issues resolved is via LIVE chat on their Facebook page.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~splizzrinkle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~splizzrinkle: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~splizzrinkle: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~splizzrinkle: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~splizzrinkle taken from his Straight Talk customer service problem that occurred on November 16th, 2017.