Southwest Airlines: I actually NEVER got through to the customer re...
Southwest Airlines Ulasan pelanggan oleh pengguna GetHuman ~former loyal Southwest custome dari November 23, 2017
Latar belakang kes ~former loyal Southwest custome
GetHuman:~former loyal Southwest custome - bolehkah anda memberitahu pelanggan Southwest Airlines kami yang lain kapan kes anda berlaku?
~former loyal Southwest custome:Yeah. Jam middle of the night, pada November 15.
GetHuman:Adakah anda menghubungi Southwest Airlines, dan jika demikian, bagaimana?
GetHuman:Dan antara Southwest Airlines masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~former loyal Southwest custome senarai masalah biasa Southwest Airlines)
~former loyal Southwest custome:"Special Request" itulah sebabnya saya mencuba to call.
Ulasan ~former loyal Southwest custome terhadap Southwest Airlines perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Southwest Airlines GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~former loyal Southwest custome:I actually NEVER got through to the customer relations at all!! I talked to * Southwest Airlines Reservation "customer service" Reps. and they all referred me to ***-***-**** in which I called over and over trying to get through. I just kept getting a busy signal and then got their "we're closed" message after ** minutes of busy signals*Redialing. I'm clearly going to have to go over their heads and make a counter claim through my Bank and get a refund that way because Southwest Airlines "Customer Relations" is of no help Whatsoever. (Then again who knows, perhaps they would be of great help IF ONLY I could actually speak to someone)
GetHuman:Mari kita mengukur pengalaman anda menghubungi Southwest Airlines. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Southwest Airlines?
~former loyal Southwest custome:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~former loyal Southwest custome:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Southwest Airlines untuk mengatasi masalah anda dengan cepat dan berkesan?
~former loyal Southwest custome:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Southwest Airlines lain?
~former loyal Southwest custome:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Southwest Airlines mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~former loyal Southwest custome diambil dari Southwest Airlines masalah perkhidmatan pelanggannya yang berlaku pada November 15, 2017.