SafeLink: The language barrier is SUCH A CHALLENGE. I cal...
SafeLink Ulasan pelanggan oleh pengguna GetHuman ~shortlady dari November 23, 2017
Background on ~shortlady's case
GetHuman: ~shortlady - can you tell our other SafeLink customers when your case took place?
~shortlady: Yes. It was middle of the night, on November 18.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~shortlady a list of common SafeLink problems)
~shortlady: "Device Support" was why I was trying to call.
~shortlady's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shortlady: The language barrier is SUCH A CHALLENGE. I called last night at **:**pm and was on hold until after **:**pm. No one ever answered. Same problem with Live Chat. I was caller * in que and advised call would be answered in about * minutes. All of a sudden, the answer time kept increasing even though I was now number * in ques. How unprofessional!! If you are open until **:**am, you should assist ALLLLLLLL callers until que is cleared ot.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~shortlady: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shortlady: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~shortlady: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~shortlady: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk SafeLink mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~shortlady taken from his SafeLink customer service problem that occurred on November 18, 2017.