Redbox: I am very disappointed in how the supervisors a...
Redbox Ulasan pelanggan oleh pengguna GetHuman ~concerned customer dari November 26, 2017
Latar belakang kes ~concerned customer
GetHuman:~concerned customer - bolehkah anda memberitahu pelanggan Redbox kami yang lain kapan kes anda berlaku?
~concerned customer:Yes. Jam morning, pada November 17.
GetHuman:Adakah anda menghubungi Redbox, dan jika demikian, bagaimana?
GetHuman:Dan antara Redbox masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~concerned customer senarai masalah biasa Redbox)
~concerned customer:"Overcharge on Account" itulah sebabnya saya mencuba to contact.
Ulasan ~concerned customer terhadap Redbox perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Redbox GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~concerned customer:I am very disappointed in how the supervisors and customers service reps are. I called and talked to one guy and was told that the money that was taken off my card was for a previous payment from January. Asked for a supervisor was hung up on. I called back got a supervisor and was hung up on again. Called back for a third time and was told that you no longer take prepaid cards. However I just used it two months ago and I have friends and family that has just recently used a prepaid card in the past few days it doesn't make since and I was told that the money that was taken off my card was a late payment from January and that a request is sent every * days so why is it just now coming off two months later please make since of all this because I can't. I think you need to give a credit or something to make this right before you loose several good customers.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Redbox. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Redbox?
~concerned customer:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~concerned customer:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Redbox untuk mengatasi masalah anda dengan cepat dan berkesan?
~concerned customer:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Redbox lain?
~concerned customer:Cuba berurusan dengan mereka pada awal hari atau kemudian. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Redbox mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~concerned customer diambil dari Redbox masalah perkhidmatan pelanggannya yang berlaku pada November 17, 2017.