Microsoft - Tech Support: Microsoft Poor product quality and customer service
Microsoft - Tech Support Ulasan pelanggan oleh pengguna GetHuman GetHuman-yaninaa dari November 29, 2017
Latar belakang kes GetHuman-yaninaa
GetHuman:GetHuman-yaninaa - bolehkah anda memberitahu pelanggan Microsoft - Tech Support kami yang lain kapan kes anda berlaku?
GetHuman-yaninaa:Sure. Jam evening, pada November 24.
GetHuman:Adakah anda menghubungi Microsoft - Tech Support, dan jika demikian, bagaimana?
GetHuman:Dan antara Microsoft - Tech Support masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-yaninaa senarai masalah biasa Microsoft - Tech Support)
GetHuman-yaninaa:"Recover Account" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-yaninaa terhadap Microsoft - Tech Support perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Microsoft - Tech Support GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-yaninaa:Microsoft Poor product quality and customer service
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/24/17?
GetHuman-yaninaa:I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman:Mari kita mengukur pengalaman anda menghubungi Microsoft - Tech Support. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Microsoft - Tech Support?
GetHuman-yaninaa:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-yaninaa:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Microsoft - Tech Support untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-yaninaa:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Microsoft - Tech Support lain?
GetHuman-yaninaa:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Microsoft - Tech Support mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-yaninaa diambil dari Microsoft - Tech Support masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.