JPMorgan Retirement Plan Services: Everything is three to five business days. You...
JPMorgan Retirement Plan Services Ulasan pelanggan oleh pengguna GetHuman ~Tommy Q dari November 23, 2017
Latar belakang kes ~Tommy Q
GetHuman:~Tommy Q - bolehkah anda memberitahu pelanggan JPMorgan Retirement Plan Services kami yang lain kapan kes anda berlaku?
~Tommy Q:Yup. Jam middle of the night, pada November 14.
GetHuman:Adakah anda menghubungi JPMorgan Retirement Plan Services, dan jika demikian, bagaimana?
GetHuman:Dan antara JPMorgan Retirement Plan Services masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Tommy Q senarai masalah biasa JPMorgan Retirement Plan Services)
~Tommy Q:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~Tommy Q terhadap JPMorgan Retirement Plan Services perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan JPMorgan Retirement Plan Services GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Tommy Q:Everything is three to five business days. You call in and never speak to the same person twice. We were mailed paperwork to do a rollover from the ***k to an IRA. Completed the paperwork overnighted it back. They received the paperwork on Monday we called and they said that the rollover check would be processed the next business day and the funds would arrive either Thursday or Friday. We called Friday when we didn't receive the funds a week later and nothing had been processed. Apparently two boxes had been checked. We were then told the transaction would be processed on Monday and it would be another * to * business days. I called to speak with a supervisor explaining that they had not followed through with even one of their promises. Still no resolution or attempt to make the experience better. Got the response that they are in a call center and no one has a direct line so you more than likely won't speak with the same rep. I asked for the supervisors name. He provided his name and
GetHuman:Mari kita mengukur pengalaman anda menghubungi JPMorgan Retirement Plan Services. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah JPMorgan Retirement Plan Services?
~Tommy Q:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Tommy Q:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan JPMorgan Retirement Plan Services untuk mengatasi masalah anda dengan cepat dan berkesan?
~Tommy Q:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan JPMorgan Retirement Plan Services lain?
~Tommy Q:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk JPMorgan Retirement Plan Services mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Tommy Q diambil dari JPMorgan Retirement Plan Services masalah perkhidmatan pelanggannya yang berlaku pada November 14, 2017.