Hertz: Still had to get through the recorded list. Whe...

Hertz Ulasan pelanggan oleh pengguna GetHuman GetHuman-326723 dari Oktober 28, 2017

Background on GetHuman-326723's case

GetHuman: GetHuman-326723 - can you tell our other Hertz customers when your case took place?
GetHuman-326723: Yup. It was morning, on Oktober 19.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman-326723: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326723 a list of common Hertz problems)
GetHuman-326723: "Problem With a Rental" was why I was trying to call.

GetHuman-326723's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326723: Still had to get through the recorded list. When I didn't answer the prompts I got an agent. *Why does their website always lock up? Is it just me?
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
GetHuman-326723: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326723: I'd give them a one out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
GetHuman-326723: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
GetHuman-326723: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Hertz mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326723 taken from his Hertz customer service problem that occurred on Oktober 19, 2017.

Hertz

2.08 of 5 stars | 87 reviews

GetHuman-326723's Hertz Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz in any way.

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