Groupon: You cannot get an answer from the phone or on l...

Groupon Ulasan pelanggan oleh pengguna GetHuman ~Unhappy Grandma dari November 26, 2017

Background on ~Unhappy Grandma's case

GetHuman: ~Unhappy Grandma - can you tell our other Groupon customers when your case took place?
~Unhappy Grandma: Yes. It was afternoon, on November 17.
GetHuman: Did you reach out to Groupon, and if so, how?
~Unhappy Grandma: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Grandma a list of common Groupon problems)
~Unhappy Grandma: "Refund" was why I was trying to contact.

~Unhappy Grandma's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Grandma: You cannot get an answer from the phone or on line. Once you type in for support the site never allows you to type in information and goes to a page that does not exist. I ordered an item * weeks ago and still cannot get a postive response as to when the bed set will be sent to me.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Unhappy Grandma: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Grandma: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Unhappy Grandma: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Unhappy Grandma: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Groupon mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Grandma taken from his Groupon customer service problem that occurred on November 17, 2017.

Groupon

2.83 of 5 stars | 1029 reviews

~Unhappy Grandma's Groupon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Groupon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Groupon in any way.

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