Google is too big! They don't care about their...
Google Ulasan pelanggan oleh pengguna GetHuman ~FHM dari November 26, 2017
Background on ~FHM's case
GetHuman: ~FHM - can you tell our other Google customers when your case took place?
~FHM: Sure. It was afternoon, on November 19.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~FHM a list of common Google problems)
~FHM: "Refund" was why I was trying to contact.
~FHM's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FHM: Google is too big! They don't care about their customers. Even simple problems can't be fixed. Their help forums are worthless!! Not being able to contact them with a problem tells me they have lost sight of who they serve.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~FHM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FHM: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~FHM: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~FHM: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Google mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~FHM taken from his Google customer service problem that occurred on November 19, 2017.