Globe Telecom: Service complaint
Globe Telecom Ulasan pelanggan oleh pengguna GetHuman GetHuman-dshaw dari November 29, 2017
Latar belakang kes GetHuman-dshaw
GetHuman:GetHuman-dshaw - bolehkah anda memberitahu pelanggan Globe Telecom kami yang lain kapan kes anda berlaku?
GetHuman-dshaw:Yeah. Jam afternoon, pada November 20.
GetHuman:Adakah anda menghubungi Globe Telecom, dan jika demikian, bagaimana?
GetHuman:Dan antara Globe Telecom masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-dshaw senarai masalah biasa Globe Telecom)
GetHuman-dshaw:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-dshaw terhadap Globe Telecom perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Globe Telecom GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-dshaw:Service complaint
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/20/17?
GetHuman-dshaw:I am writing this because I am tired of call support for the same problems almost every week to month. Your techs give me the feeling they do not know what they are doing. I have a record book full of services calls. (* pages full) Same problems over and over. Now my problem I had at the start of my service is back again. It seams they just move my problems around, fix one only to cause another. ** Now everyday we loose internet access. No indication on modem., just can not surf the net. It is intermittent lasting a few mins to hours. Some times a restart will work for awhile. This was my problem * years ago and after a fix for another problem its back. * I know your copper lines are bad in MAA, I have been on every open line, each one with a different problem. ** So is this sub slandered service going to be fix or am I doomed to on and off service that I get no credit for. I have asked that someone from globe call me that has the power to make something happen. But that has yet to happen. No follow up calls to see if service is good. Everything I have is with Globe, cell service, landline and internet. So I would think someone would take notice if there is a major problem. Maybe its just no one cares as long as the bill is paid. My net was working fine for almost a year until a few months ago when it rained I lost all my service. Took over * months for you to fix that problem. Look at the att file to see the *nd fix after box change did not work. Then your tech had the nerve to call the the next day to ask if he could close the ticket. Really ! So after I called and spoke to a supervisor, techs showed up fast....moved me to a new copper line. Rain problem fixed, but now other problems after the move to this line.** You know its easy to work with a client if you talk and inform the client your plans to resolve issues. So all I am asking for is a stable internet connection and some feedback. Stop making me call every week, the problem is not fixed until I am satisfied. Stop closing the service calls until you know its fixed. ** So please someone call me that has the power to get things done.**Thank You, **P.S.**Another problem has come up. Last * days..we can not make calls on the landline. Have dial tone, dial the number and nothing happens...does not ring on other end. I have had one call go thru in * days.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Globe Telecom. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Globe Telecom?
GetHuman-dshaw:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-dshaw:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Globe Telecom untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-dshaw:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Globe Telecom lain?
GetHuman-dshaw:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Globe Telecom mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-dshaw diambil dari Globe Telecom masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.