Issue with Ford
Ford Ulasan pelanggan oleh pengguna GetHuman GetHuman-mwtran dari Disember 4, 2017
Latar belakang kes GetHuman-mwtran
GetHuman:GetHuman-mwtran - bolehkah anda memberitahu pelanggan Ford kami yang lain kapan kes anda berlaku?
GetHuman-mwtran:Yup. Jam afternoon, pada Disember 1.
GetHuman:Adakah anda menghubungi Ford, dan jika demikian, bagaimana?
GetHuman:Dan antara Ford masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-mwtran senarai masalah biasa Ford)
GetHuman-mwtran:"Repairs" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-mwtran terhadap Ford perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Ford GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-mwtran:Issue with Ford
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/01/17?
GetHuman-mwtran:I had a mechanical issue while on vacation passing through Idaho. Took it to a Ford dealer for repairs. They said they made the repair to a part failure which evidently is a very common problem with this engine. Less than *** miles later, the repair they made failed. I had to make two other stops trying to get it repaired correctly. Including another Ford dealer who informed me they were not equipped to make the repair necessary. Once I found a shop able to look at it, I was informed the repair done by ford in Idaho had indeed failed and may, in fact, done other damage to the engine as the result. However, an analysis has not been performed to determine such. I have contacted the Idaho dealership service manager on numerous occasions to get them to authorize another ford dealer to diagnose and make the necessary repairs correctly. They only tell me there is nothing they can do and to my dismay said their work is not guaranteed! They now refuse to answer my calls even when I asked to speak with the general manager. The GM has not returned a single call of mine. This has been going on now since their initial work on July **th!*Since I am unable to drive the vehicle, I have been stranded as a direct result of their incompetent work and complete unwillingness to get this problem resolved. They not only refuse to authorize the vehicle to be repaired correctly but they now refuse to provide any customer service. Probably since I'm on vacation And now more than **** miles away from their location.*I ask that first, ford authorize me to take it to a facility capable of making the necessary repair(s) correctly, and that I be reimbursed for what I was charged by this incompetent ford dealership and other out of pocket expenses since leaving the Idaho dealer in an attempt to correct their failed repair. Obviously, if done right, the repair they performed should have lasted for several thousand miles* not less than *** as was the case.*I am very frustrated by fords complete incompency in correcting their error and refusal to make any effort to correct this issue. I hope that you can promptly correct this issue so proper repairs can be made and allow me to continue on the road. I'm still nearly a **** miles from home.**Thank you
GetHuman:Mari kita mengukur pengalaman anda menghubungi Ford. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Ford?
GetHuman-mwtran:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-mwtran:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Ford untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-mwtran:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Ford lain?
GetHuman-mwtran:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Ford mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-mwtran diambil dari Ford masalah perkhidmatan pelanggannya yang berlaku pada Disember 1, 2017.