I have a new (****) Ford Fusion Hybrid that I d...
Ford Ulasan pelanggan oleh pengguna GetHuman GetHuman-marywill dari Disember 1, 2017
Latar belakang kes GetHuman-marywill
GetHuman:GetHuman-marywill - bolehkah anda memberitahu pelanggan Ford kami yang lain kapan kes anda berlaku?
GetHuman-marywill:Sure. Jam afternoon, pada November 28.
GetHuman:Adakah anda menghubungi Ford, dan jika demikian, bagaimana?
GetHuman:Dan antara Ford masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-marywill senarai masalah biasa Ford)
GetHuman-marywill:"Returns" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-marywill terhadap Ford perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Ford GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-marywill:I have a new (****) Ford Fusion Hybrid that I drove for a few months before getting into an accid...
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/28/17?
GetHuman-marywill:I have a new (****) Ford Fusion Hybrid that I drove for a few months before getting into an accident - all front end damage. The accident apparently took out the 'brains' of the car. The collision*body shop place had to have it towed to a local Ford dealership for them to fix all the electronics before they could do the body work. The dealership had it for * (NINE) weeks, having obvious difficulty and lacking ability to fix it properly. Instead of being forthcoming about the problems, I got incessant and endless excuses (from not having proper gloves to work on it, to needing additional parts*waiting on parts, to employee turnover). Meanwhile I'm paying month after month for my new car that they can't properly repair in a timely manner. They finally (supposedly) got all of the electronic work finished and returned the car to the body shop for them to do the body work. Unfortunately, after the body work is done, it will have to go BACK to the Ford place for them to set all the sensors and make sure everything electronic is calibrated correctly. I want to have someone in a supervisory capacity from Ford overseeing it when this happens, because I have no faith that they will do this in a timely manner. I also, based on the inept excuses I have received, am very doubtful that they were*will be able to get the electronics of the car operating back to its good as new state.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Ford. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Ford?
GetHuman-marywill:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-marywill:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Ford untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-marywill:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Ford lain?
GetHuman-marywill:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Ford mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-marywill diambil dari Ford masalah perkhidmatan pelanggannya yang berlaku pada November 28, 2017.