FedEx: My boyfriend ordered two different sets of flow...
FedEx Ulasan pelanggan oleh pengguna GetHuman ~veryunhappycustomer@aol.com dari November 20, 2017
Latar belakang kes ~veryunhappycustomer@aol.com
GetHuman:~veryunhappycustomer@aol.com - bolehkah anda memberitahu pelanggan FedEx kami yang lain kapan kes anda berlaku?
~veryunhappycustomer@aol.com:Sure. Jam morning, pada November 18.
GetHuman:Adakah anda menghubungi FedEx, dan jika demikian, bagaimana?
GetHuman:Dan antara FedEx masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~veryunhappycustomer@aol.com senarai masalah biasa FedEx)
~veryunhappycustomer@aol.com:"Make a shipment" itulah sebabnya saya mencuba to call.
Ulasan ~veryunhappycustomer@aol.com terhadap FedEx perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan FedEx GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~veryunhappycustomer@aol.com:My boyfriend ordered two different sets of flowers from me from ProFlowers (***$ a piece) for valentines day * weeks before the day. They go through FedEx for delivery. The first set were supposed to come the day before and the second on the day of valentines day. There was a snow storm so FedEx only sent the first ones out from CA and not the second ones so the flowers were then set to arrive the day after. They didn't (although the roads were completely and perfectly clear). So then they were supposed to arrive today on saturday. Mean while my boyfriend has been in contact with multiple FedEx customer service reps who keep telling him that its coming any minute now. SO NOW at *:** he calls them back because they also told him that they dont delivery tomorrow and that they also dont deliver past *. He then was told that the driver today stopped driving at *:**pm...... even though they deliver till *pm. Their reasoning was that he stopped due to bad weather ....... they skies are clear
GetHuman:Mari kita mengukur pengalaman anda menghubungi FedEx. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah FedEx?
~veryunhappycustomer@aol.com:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~veryunhappycustomer@aol.com:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan FedEx untuk mengatasi masalah anda dengan cepat dan berkesan?
~veryunhappycustomer@aol.com:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan FedEx lain?
~veryunhappycustomer@aol.com:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk FedEx mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~veryunhappycustomer@aol.com diambil dari FedEx masalah perkhidmatan pelanggannya yang berlaku pada November 18, 2017.