FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
FedEx (Canada) Ulasan pelanggan oleh pengguna GetHuman GetHuman-isis_ma dari November 28, 2017
Latar belakang kes GetHuman-isis_ma
GetHuman:GetHuman-isis_ma - bolehkah anda memberitahu pelanggan FedEx (Canada) kami yang lain kapan kes anda berlaku?
GetHuman-isis_ma:Sure. Jam middle of the night, pada November 21.
GetHuman:Adakah anda menghubungi FedEx (Canada), dan jika demikian, bagaimana?
GetHuman:Dan antara FedEx (Canada) masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-isis_ma senarai masalah biasa FedEx (Canada))
GetHuman-isis_ma:"Make a shipment" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-isis_ma terhadap FedEx (Canada) perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan FedEx (Canada) GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-isis_ma:WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman:Mari kita mengukur pengalaman anda menghubungi FedEx (Canada). Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah FedEx (Canada)?
GetHuman-isis_ma:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-isis_ma:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan FedEx (Canada) untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-isis_ma:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan FedEx (Canada) lain?
GetHuman-isis_ma:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk FedEx (Canada) mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-isis_ma diambil dari FedEx (Canada) masalah perkhidmatan pelanggannya yang berlaku pada November 21, 2017.