Fandango: I am still currently on the phone with them and...
Fandango Ulasan pelanggan oleh pengguna GetHuman ~Jennifer dari November 26, 2017
Background on ~Jennifer's case
GetHuman: ~Jennifer - can you tell our other Fandango customers when your case took place?
~Jennifer: Yup. It was afternoon, on November 18.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer a list of common Fandango problems)
~Jennifer: "Refund a Charge" was why I was trying to call.
~Jennifer's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer: I am still currently on the phone with them and haven't talked to anyone in over an hour. All I want to do is change theaters. Im also on wait line with their live chat. Ive gone from being *** in queue with a ** minute wait to *** with a ** min wait to *** with a ** min wait and now ** with a ** min wait. I don't think anyone actually answers the phone
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Jennifer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer: I'd give them a four out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Jennifer: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Jennifer: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Fandango mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer taken from his Fandango customer service problem that occurred on November 18, 2017.