Express Scripts: I have been taking a medication for years. The...
Express Scripts Ulasan pelanggan oleh pengguna GetHuman GetHuman-marionm2 dari November 30, 2017
Background on GetHuman-marionm2's case
GetHuman: GetHuman-marionm2 - can you tell our other Express Scripts customers when your case took place?
GetHuman-marionm2: Yeah. It was morning, on November 23.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-marionm2 a list of common Express Scripts problems)
GetHuman-marionm2: "Product information" was why I was trying to call.
GetHuman-marionm2's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-marionm2: I have been taking a medication for years. The doctor sent a prescription. Suddenly, the need a doctor review. The insurance shows it filled so I can't go elsewhere. I'm totally out of a medication that is NOT to be stopped suddenly. I have written, called, and everything else I can think of. The representative was far from helpful and was unkind.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-marionm2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-marionm2: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-marionm2: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-marionm2: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-marionm2 taken from his Express Scripts customer service problem that occurred on November 23, 2017.