Express Scripts: Every time I need refills I do not receive them...
Express Scripts Ulasan pelanggan oleh pengguna GetHuman ~sarge dari November 27, 2017
Latar belakang kes ~sarge
GetHuman:~sarge - bolehkah anda memberitahu pelanggan Express Scripts kami yang lain kapan kes anda berlaku?
~sarge:Yes I can. Jam morning, pada November 21.
GetHuman:Adakah anda menghubungi Express Scripts, dan jika demikian, bagaimana?
GetHuman:Dan antara Express Scripts masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~sarge senarai masalah biasa Express Scripts)
~sarge:"Over charge or strange charge" itulah sebabnya saya mencuba to call.
Ulasan ~sarge terhadap Express Scripts perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Express Scripts GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~sarge:Every time I need refills I do not receive them because ex scripts says they did not receive order from doctor although doctor has copies of fax showing the orders were sent in. When I first started, all six of my medications were phoned to express scripts as I waited and listened* this because they say they never receive anything. A week later I called to see how they were doing and was told by a supervisor that no call was ever made. When I told him I heard the call THEN he said he would check the phone records and found a copy of the call that had never been acted upon (he didn't know why). The latest-May *th two orders are sent E prescription because they say fax never received. One week later receive one prescription. Two more days receive phone call saying other prescription will be sent shortly. One week more and I call to see about it and am told they never received an order for the refill even though they previously called and acknowledged it and said it would be sent shortl
GetHuman:Mari kita mengukur pengalaman anda menghubungi Express Scripts. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Express Scripts?
~sarge:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~sarge:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Express Scripts untuk mengatasi masalah anda dengan cepat dan berkesan?
~sarge:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Express Scripts lain?
~sarge:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Express Scripts mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~sarge diambil dari Express Scripts masalah perkhidmatan pelanggannya yang berlaku pada November 21, 2017.