Equifax: I was instantly connected to a human who was ab...
Equifax Ulasan pelanggan oleh pengguna GetHuman ~NaNa dari November 23, 2017
Background on ~NaNa's case
GetHuman: ~NaNa - can you tell our other Equifax customers when your case took place?
~NaNa: Yeah. It was afternoon, on November 19.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~NaNa a list of common Equifax problems)
~NaNa: "Credit Dispute" was why I was trying to call.
~NaNa's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NaNa: I was instantly connected to a human who was able to help me out. Also, I didn't have to give my ssn. I had a credit report and all they asked was for the confirmation number and with that they were able to help me resolve the issue. This number is not a scam site which some other commenters seem to be worried about.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~NaNa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NaNa: I'd give them a three out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~NaNa: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~NaNa: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Equifax mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~NaNa taken from his Equifax customer service problem that occurred on November 19, 2017.