Delta Airlines: In March, I've book a flight from Delta Airline...

Delta Airlines Ulasan pelanggan oleh pengguna GetHuman ~AD dari November 27, 2017

Background on ~AD's case

GetHuman: ~AD - can you tell our other Delta Airlines customers when your case took place?
~AD: Yes. It was middle of the night, on November 26.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
~AD: I used the 800-692-6980 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~AD a list of common Delta Airlines problems)
~AD: "Flight delayed" was why I was trying to call.

~AD's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AD: In March, I've book a flight from Delta Airlines for my family vacation trip in August . Suddenly, today, they said Delta Airlines canceled my flight and the flight is * months later in August ! I asked what was the reason and they said it's because of re-routing reasons, they no longer fly evening flight out from Miami . **This is my points of view :**) When I paid my money upfront , it is like a contract between me and Delta Airline . If I changed my mind and decide to change the flight, Delta Airline would charge me a penalty fee .**Yet, when Delta Airline broke the promise to keep the flight , all they offered is "we will refund you the money if you don't want to change to a different flight".**By "changing flight" mean changing from a nonstop flight to a stop over flight thru another airport with * & *** hour delay at night time and extended * & *** hrs longer trip.**Yet, no compensation . "Your hotel stay over night is not our responsibility" was their exact words by Superv
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~AD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AD: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~AD: For that I would say three out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~AD: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Delta Airlines mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~AD taken from his Delta Airlines customer service problem that occurred on November 26, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

~AD's Delta Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Delta Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Delta Airlines in any way.

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