GetHuman:GetHuman-dlandry - bolehkah anda memberitahu pelanggan Dell - Tech Support kami yang lain kapan kes anda berlaku?
GetHuman-dlandry:Yes. Jam afternoon, pada November 28.
GetHuman:Adakah anda menghubungi Dell - Tech Support, dan jika demikian, bagaimana?
GetHuman:Dan antara Dell - Tech Support masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-dlandry senarai masalah biasa Dell - Tech Support)
GetHuman-dlandry:"Repair Claim" itulah sebabnya saya mencuba to call.
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Dell - Tech Support GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-dlandry:A Truly Abhorrent Experience
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/28/17?
GetHuman-dlandry:I've had an absolutely terrible experience with Dell Technical Support. After receiving an annoying over-the-phone diagnosis, Dell sent a technician to fix what they thought was the issue. Well, when the tech left and I still had a dysfunctional laptop, the experience got even worse. After calling numerous times and being without a computer for two weeks I've officially memorized the script of the automated answering machine, along with my service tag, the words used to help people understand letters ("D as in delta, J as in Juliet, M as in Mike, V as in Victor"), and the horrifying jingle that plays when being left on hold. I asked to speak to someone from the continental U.S. and was denied. I was interrupted, hung up on, and also dealt with someone leaving the phone in utter silence. I waited over ** minutes to see if they would return but to no avail. After expressing my deepest concerns I was referred to a senior technical team because my case had been elevated to a "senior-level." After finding out about this, I was told that I had to schedule a senior technician to call me. Well, I never received a call, even after rescheduling. Finally I got a call from the corporate office where their representative told me I could send my computer to them and they'd fix it, or they'd send me the required items and walk me through fixing it myself. So now, I'm shipping my computer off and will be receiving nothing for having to go through such a horrible experience. Most places will at least offer some sort of compensation, whether it's store credit or SOMETHING. I'm a college student with no computer during finals week, and even after expressing through a variety of means how important this is for me the people I worked with had no sense of urgency. With a combination of phone tag for two weeks, shipping*repair time, and the high probability of a delay for the holidays, it looks like I won't have a computer until literally next year. No matter what level of personnel I was speaking with I never felt like a valued customer* what a truly abhorrent experience. Dell, you're lucky this computer was a Christmas present.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Dell - Tech Support. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Dell - Tech Support?
GetHuman-dlandry:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-dlandry:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Dell - Tech Support untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-dlandry:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Dell - Tech Support lain?
GetHuman-dlandry:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Dell - Tech Support mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-dlandry diambil dari Dell - Tech Support masalah perkhidmatan pelanggannya yang berlaku pada November 28, 2017.