DISH: Horrible customer service* reps lied, did not f...
DISH Ulasan pelanggan oleh pengguna GetHuman ~PhD dari November 17, 2017
Background on ~PhD's case
GetHuman: ~PhD - can you tell our other DISH customers when your case took place?
~PhD: Sure. It was middle of the night, on November 10.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~PhD a list of common DISH problems)
~PhD: "Lower my bill" was why I was trying to call.
~PhD's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PhD: Horrible customer service* reps lied, did not follow-up, seemed confused, inconsistent, even devious...horrible. I was a long time, loyal and responsible customer that received no respect nor understanding from this company. NEVER AGAIN!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~PhD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PhD: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~PhD: For that I would say three out of five.
GetHuman: And finally- any advice for other DISH customers?
~PhD: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk DISH mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~PhD taken from his DISH customer service problem that occurred on November 10, 2017.