Comcast: Had a terrible experience trying to upgrade to...
Comcast Ulasan pelanggan oleh pengguna GetHuman GetHuman-clarine dari November 29, 2017
Latar belakang kes GetHuman-clarine
GetHuman:GetHuman-clarine - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
GetHuman-clarine:Yeah. Jam morning, pada November 27.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-clarine senarai masalah biasa Comcast)
GetHuman-clarine:"Pay bill" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-clarine terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-clarine:Had a terrible experience trying to upgrade to an X*BOX. Called multiple times, was told that someone would call me back, then was transferred multiple times, then was told this could not be done, that I would have to visit the main branch on Sunset. Called the next day I called and place my order, but then it was cancelled due to tech shortage. Was rescheduled for the next day and was contacted that all the equipment was not avaliable, then i just gave up. Then I remembered the tech that came to have a service job which I remembered how professional and helpful he was. So I contacted him finally and he agreed to assist me. He came to my residence and he also was on the phone with customer service for over one and half hours trying to obtain a code so my box would function. He finally got through the right person that gave him the information that he needed. Honestly, if it wasn't for this tech, I was just about to cancel my entire membership. I have cable, TV, house phone and alarm with Comcast, but the experience was totally unacceptable. The lack of knowledge, the multiple calls and hours trying just to upgrade. * But due to this tech, I decided not to, just because of his willing to help and get the job done no matter what.*Thank you , Paul tech no. ****.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
GetHuman-clarine:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-clarine:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-clarine:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
GetHuman-clarine:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-clarine diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 27, 2017.