Charter Communications: phone static and disconnects every call!!!

Charter Communications Ulasan pelanggan oleh pengguna GetHuman GetHuman-ozziewok dari Disember 3, 2017

Background on GetHuman-ozziewok's case

GetHuman: GetHuman-ozziewok - can you tell our other Charter Communications customers when your case took place?
GetHuman-ozziewok: Yup. It was middle of the night, on November 24.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman-ozziewok: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ozziewok a list of common Charter Communications problems)
GetHuman-ozziewok: "Change Plan" was why I was trying to call.

GetHuman-ozziewok's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ozziewok: phone static and disconnects every call!!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-ozziewok: Your rep just called me and phone disconnected him too!!!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-ozziewok: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ozziewok: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-ozziewok: For that I would say two out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-ozziewok: Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Charter Communications mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ozziewok taken from his Charter Communications customer service problem that occurred on November 24, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

GetHuman-ozziewok's Charter Communications Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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