CenterPoint Energy: Same as a few others have said. Paid for a same...
CenterPoint Energy Ulasan pelanggan oleh pengguna GetHuman ~Abused Customer dari November 15, 2017
Latar belakang kes ~Abused Customer
GetHuman:~Abused Customer - bolehkah anda memberitahu pelanggan CenterPoint Energy kami yang lain kapan kes anda berlaku?
~Abused Customer:Yes. Jam middle of the night, pada November 10.
GetHuman:Adakah anda menghubungi CenterPoint Energy, dan jika demikian, bagaimana?
GetHuman:Dan antara CenterPoint Energy masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Abused Customer senarai masalah biasa CenterPoint Energy)
~Abused Customer:"Change appointment" itulah sebabnya saya mencuba to call.
Ulasan ~Abused Customer terhadap CenterPoint Energy perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan CenterPoint Energy GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Abused Customer:Same as a few others have said. Paid for a same day set up. **$ extra. Left work early and didn't leave the house all night which caused me to lose a full day that I could have been moving and working. Next day i call in and they say the tech recorded leaving at *:**pm and nobody was home. Fiance and myself were at the house from *:**PM untill *AM this morning. Had chinese food delivered at *:**PM. Don't have ANYTHING in the house yet such as tv's or radios that can cause us to not hear anything. I explained to the rep and her supervisor all of the above conditions and was told that no refunds will be given and that they wont be able to come out to turn everything on untill the next friday. A full week after the account is set up. When she asked if she could help with anything else I informed her that a little less monopoly in the industry would go a long way for customer service. They are the only provider and they know it for sure.
GetHuman:Mari kita mengukur pengalaman anda menghubungi CenterPoint Energy. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah CenterPoint Energy?
~Abused Customer:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Abused Customer:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan CenterPoint Energy untuk mengatasi masalah anda dengan cepat dan berkesan?
~Abused Customer:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan CenterPoint Energy lain?
~Abused Customer:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk CenterPoint Energy mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Abused Customer diambil dari CenterPoint Energy masalah perkhidmatan pelanggannya yang berlaku pada November 10, 2017.