Booking.com: I have never in my life experienced such bad cu...
Booking.com Ulasan pelanggan oleh pengguna GetHuman GetHuman-timsex dari November 29, 2017
Latar belakang kes GetHuman-timsex
GetHuman:GetHuman-timsex - bolehkah anda memberitahu pelanggan Booking.com kami yang lain kapan kes anda berlaku?
GetHuman-timsex:Yes I can. Jam morning, pada November 28.
GetHuman:Adakah anda menghubungi Booking.com, dan jika demikian, bagaimana?
GetHuman:Dan antara Booking.com masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-timsex senarai masalah biasa Booking.com)
GetHuman-timsex:"Overcharge on Account" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-timsex terhadap Booking.com perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Booking.com GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-timsex:I have never in my life experienced such bad customer service. Booking.com accepted my booking for my sons hotel stay in Washington . When he arrived he was advised he could not stay there because he as not **. When they called booking.com they were told there was nothing they could do to help . They have since admitted in an e.mail to me that the hotel advertising needs to be updated to reflect this. Not only did they leave my ** year old stranded in Washington, but they also proceeded to charge me for the room. I have tried to dispute this but been advised that it is up to the hotel whether they refund my credit card and even though booking.com took my booking they basically have on responsibility . I sent my last mail to them a week ago and they haven't even bothered to respond. I have over the years made many bookings through them, but will never use them again. I am now trying to get my credit card company to stop the payment .
GetHuman:Mari kita mengukur pengalaman anda menghubungi Booking.com. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Booking.com?
GetHuman-timsex:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-timsex:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Booking.com untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-timsex:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Booking.com lain?
GetHuman-timsex:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Booking.com mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-timsex diambil dari Booking.com masalah perkhidmatan pelanggannya yang berlaku pada November 28, 2017.