Amtrak: Barely had to wait and the rep was very clear...
Amtrak Ulasan pelanggan oleh pengguna GetHuman ~Anonymous dari November 13, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other Amtrak customers when your case took place?
~Anonymous : Sure. It was middle of the night, on November 4.
GetHuman: Did you reach out to Amtrak, and if so, how?
GetHuman: And which of these common Amtrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Amtrak problems)
~Anonymous : "Overcharge/Strange charge" was why I was trying to call.
~Anonymous 's review of Amtrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : Barely had to wait and the rep was very clear, helpful,and patient.Easiest customer service call I have made in a long time * stars :)
GetHuman: Let's quantify your experience contacting Amtrak. On a scale of 1 to 5, how easy is it go get help on a Amtrak problem?
~Anonymous : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a two out of five on communication.
GetHuman: And what about Amtrak's ability to quickly and effectively address your problem?
~Anonymous : For that I would say three out of five.
GetHuman: And finally- any advice for other Amtrak customers?
~Anonymous : Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Amtrak mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Amtrak customer service problem that occurred on November 4, 2017.