American Home Shield: We got the AHS with our new house and it has be...
American Home Shield Ulasan pelanggan oleh pengguna GetHuman ~Laura dari November 16, 2017
Latar belakang kes ~Laura
GetHuman:~Laura - bolehkah anda memberitahu pelanggan American Home Shield kami yang lain kapan kes anda berlaku?
~Laura:Yeah. Jam middle of the night, pada November 15.
GetHuman:Adakah anda menghubungi American Home Shield, dan jika demikian, bagaimana?
GetHuman:Dan antara American Home Shield masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Laura senarai masalah biasa American Home Shield)
~Laura:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~Laura terhadap American Home Shield perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan American Home Shield GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Laura:We got the AHS with our new house and it has been a horrible service. Our dishwasher broke * months after we moved in. When you call, it's contracted out to a local repair man. The repair service is SO unresponsive. They only work **-* M-W in our area. They have been out * times and our dishwasher is still broken. The second time he was out, he said he fixed it, but must not have checked on anything. It was still broken. The third time, he was there for ** minutes and said he'd have to order another part and be back in a week. Then nhey took * weeks to order a part! Ridiculous! And they don't call to tell you its in - they wait for you to call and ask why its taking so long. AHS has been so unresponsive, they have sent us * notices that they closed the file! Unbelievable. They don't have a clue what's going on. When I asked to speak to a supervisor, it took them * business days to call me. The supervisor was a waste - he just said I would have to be home to let the repairman in between
GetHuman:Mari kita mengukur pengalaman anda menghubungi American Home Shield. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah American Home Shield?
~Laura:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Laura:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan American Home Shield untuk mengatasi masalah anda dengan cepat dan berkesan?
~Laura:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan American Home Shield lain?
~Laura:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk American Home Shield mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Laura diambil dari American Home Shield masalah perkhidmatan pelanggannya yang berlaku pada November 15, 2017.