Air Canada complaint
Air Canada Ulasan pelanggan oleh pengguna GetHuman GetHuman-ads791 dari November 30, 2017
Latar belakang kes GetHuman-ads791
GetHuman:GetHuman-ads791 - bolehkah anda memberitahu pelanggan Air Canada kami yang lain kapan kes anda berlaku?
GetHuman-ads791:Yeah. Jam middle of the night, pada November 24.
GetHuman:Adakah anda menghubungi Air Canada, dan jika demikian, bagaimana?
GetHuman:Dan antara Air Canada masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-ads791 senarai masalah biasa Air Canada)
GetHuman-ads791:"Cancel flight" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-ads791 terhadap Air Canada perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Air Canada GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-ads791:Air Canada complaint
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/24/17?
GetHuman-ads791:To Whom it May Concern,**I never write complaint letters, but this time someone at Air Canada must be held accountable for the incident that happened on November *, **** at Pearson Airport involving my family.**Our family was headed to New York La Guardia on AC Flight ***, ****am for my brother’s wedding. We arrived extra early as we were travelling with * year twins.*As we attempted to check in with agent, the agent noted that my * year old son’s last name contained a typo compared to the rest of our last names. (the VA was typed AV) on his name only.*The agent came to the quick conclusion that nothing can be done about this and her answer was quote “He ain’t getting on the plane”**Aside from the inappropriate and rude answer depicting a * year old on a family trip, the agent suggested the only way to rectify the situation was to go to Air Canada ticketing.*I ran over to the ticketing, leaving my wife with the twins and all our baggage and wedding garment bags to see the line was approx an hour wait said the “Air Canada greeting agent” on that line. I explained the issue and asked if it can be resolved quickly as time was now ticking to get into the long customs line.*The response “We have lineups for a reason, so get in line like everyone else”**If further details are required, I would be glad to get into many details- Including other rude comments made by Air Canada staff.**Bottom line: We missed the flight, but we were determined to get to New York and not miss a family wedding. *An Air Canada agent said there was * seat at *pm, * seats at *pm and * later in the evening, if I can manage to fix the name, suggesting no way to do that.**It’s tough to split a family travelling, especially with * toddlers.**We ended up going to terminal *, purchased West Jet seats for a flight an hour later at a cost of $****.**Our tickets were purchased via Aeroplan, we used ***,*** points, spent over $*** in taxes on those flights, $*** to get the name fixed and were even charged $** for the baggage because * of us did officially check in pending my son’s name fix.**I kindly ask Air Canada to do the right thing here and give our family the proper compensation.**A copy of this will be CC’d to the media.**Adam ****-***-****
GetHuman:Mari kita mengukur pengalaman anda menghubungi Air Canada. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Air Canada?
GetHuman-ads791:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-ads791:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Air Canada untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-ads791:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Air Canada lain?
GetHuman-ads791:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Air Canada mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-ads791 diambil dari Air Canada masalah perkhidmatan pelanggannya yang berlaku pada November 24, 2017.