Aeromexico: complaint about our recent trip
Aeromexico Ulasan pelanggan oleh pengguna GetHuman GetHuman-margarit dari Disember 7, 2017
Latar belakang kes GetHuman-margarit
GetHuman:GetHuman-margarit - bolehkah anda memberitahu pelanggan Aeromexico kami yang lain kapan kes anda berlaku?
GetHuman-margarit:Sure. Jam middle of the night, pada Disember 2.
GetHuman:Adakah anda menghubungi Aeromexico, dan jika demikian, bagaimana?
GetHuman:Dan antara Aeromexico masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-margarit senarai masalah biasa Aeromexico)
GetHuman-margarit:"Baggage problem" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-margarit terhadap Aeromexico perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Aeromexico GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-margarit:complaint about our recent trip
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/02/17?
GetHuman-margarit:we bought our tickets from Sacramento to Mexico roundtrip ,on the day of our trip we get an email saying Aeromexico canceled the nonstop flight to Mexico and back to Sacramento. We now had to travel from Sacramento to Guadalajara and then to Mexico City. Our return trip back home we had to do the same Mexico City to Guadalajara and the to Sacramento. We had already made pick up arrangements and had to reschedule new ones due to our flight change, that was our first disappointment. On February *th on our way back home we get to the airport and we are told that we do not have a booked flight even though I had the email proving we did. This guy behind the counter blamed ME for us not having a reservation instead of checking with a supervisor first. We missed our *pm flight . We went to ask another Aero Mexico employee she sent us to a supervisor who helped us but we had already missed our flight. And it turns out that it was Aeromexicos fault in Sacramento airport that input the wrong information the day we left. We finally leave the Mexico airport at *pm not *pm and land in Los Angeles at midnight and have to wait there until *:** am to catch a flight to Sacramento. So instead of getting home at *:** pm Saturday we get home on Sunday at *am.We are very disappointed on trip with Aeromexico . I would like to hear from Aeromexico and see what is going to be done to make this right after all we went thru. *Margarita L Simon ************* that was my eticket number*Julio Cesar Simon Gomez ************* was my husbands
GetHuman:Mari kita mengukur pengalaman anda menghubungi Aeromexico. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Aeromexico?
GetHuman-margarit:Saya memberi mereka five dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-margarit:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Aeromexico untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-margarit:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Aeromexico lain?
GetHuman-margarit:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Aeromexico mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-margarit diambil dari Aeromexico masalah perkhidmatan pelanggannya yang berlaku pada Disember 2, 2017.