United Airlines: We were scheduled to fly on Saturday, Feb. **th...
United Airlines Ulasan pelanggan oleh pengguna GetHuman ~tenbiking dari November 20, 2017
Latar belakang kes ~tenbiking
GetHuman:~tenbiking - bolehkah anda memberitahu pelanggan United Airlines kami yang lain kapan kes anda berlaku?
~tenbiking:Yes. Jam middle of the night, pada November 15.
GetHuman:Adakah anda menghubungi United Airlines, dan jika demikian, bagaimana?
GetHuman:Dan antara United Airlines masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~tenbiking senarai masalah biasa United Airlines)
~tenbiking:"Flight delayed" itulah sebabnya saya mencuba to call.
Ulasan ~tenbiking terhadap United Airlines perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan United Airlines GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~tenbiking:We were scheduled to fly on Saturday, Feb. **th Newark and then to Fort Myers Florida. The flight was canceled. We were told there were no flights out until Monday Feb.**th. *We were re booked on a flight through Chicago, not our original flight.**We went on line and found United was selling seats for $****. We called and inquired about obtaining one of these seats and were told that's not how airlines work. If we wanted to pay an exorbitant rate, they would sell us a ticket and then offer alternative passengers a "free fare" and keep the difference. They would not book us on the flight. As it turns out, our second flight was also canceled. Once again, we identified flights on Jet Blue that would allow us to make our planned trip. United indicated that they do not have arrangements with Delta, Southwest or Jet Blue and that they could not offer us a flight on those airlines. **We ultimately had to cancel our hotel, car and trip as a result of United's poor service and re booking pol
GetHuman:Mari kita mengukur pengalaman anda menghubungi United Airlines. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah United Airlines?
~tenbiking:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~tenbiking:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan United Airlines untuk mengatasi masalah anda dengan cepat dan berkesan?
~tenbiking:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan United Airlines lain?
~tenbiking:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk United Airlines mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~tenbiking diambil dari United Airlines masalah perkhidmatan pelanggannya yang berlaku pada November 15, 2017.