Mass Health Connector: Worst waiting time, computer was down twice I c...
Mass Health Connector Ulasan pelanggan oleh pengguna GetHuman GetHuman-378588 dari November 26, 2017
Latar belakang kes GetHuman-378588
GetHuman:GetHuman-378588 - bolehkah anda memberitahu pelanggan Mass Health Connector kami yang lain kapan kes anda berlaku?
GetHuman-378588:Yup. Jam evening, pada November 20.
GetHuman:Adakah anda menghubungi Mass Health Connector, dan jika demikian, bagaimana?
GetHuman:Dan antara Mass Health Connector masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-378588 senarai masalah biasa Mass Health Connector)
GetHuman-378588:"None of those really matches why I wanted to call Mass Health Connector that day." itulah sebabnya saya mencuba to call.
Ulasan GetHuman-378588 terhadap Mass Health Connector perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Mass Health Connector GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-378588:Worst waiting time, computer was down twice I called back to pick a plan had to call back again and they said I was late for the enrollment but it was them that couldn't help me due to the computer that was down. I beg if someone could call me back because my husband is on many medication and needed refill but without an insurance plan pick out they would not refill it. Health Connector supervisor suppose to call us back in **to ** hrs since Feb.**. We waited and waited no call. Called back again today waited **min. Still the system would not be able to let me pick a plan and my husband is out of his medication. This is an emergency that if he doesn't have his medication the virus would attack his liver anytime. Service is so poorly that someone could lose their lives or be seriously ill or injured due to the poor system that Health Connector is running. I don't know when will this get better or improve in the near future. Right now is the worst.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Mass Health Connector. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Mass Health Connector?
GetHuman-378588:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-378588:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Mass Health Connector untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-378588:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Mass Health Connector lain?
GetHuman-378588:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Mass Health Connector mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-378588 diambil dari Mass Health Connector masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.