Fitbit: Called customer service and was connected to We...
Fitbit Ulasan pelanggan oleh pengguna GetHuman GetHuman-johnjco dari November 29, 2017
Latar belakang kes GetHuman-johnjco
GetHuman:GetHuman-johnjco - bolehkah anda memberitahu pelanggan Fitbit kami yang lain kapan kes anda berlaku?
GetHuman-johnjco:Sure. Jam morning, pada November 25.
GetHuman:Adakah anda menghubungi Fitbit, dan jika demikian, bagaimana?
GetHuman:Dan antara Fitbit masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-johnjco senarai masalah biasa Fitbit)
GetHuman-johnjco:"Where to buy" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-johnjco terhadap Fitbit perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Fitbit GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-johnjco:Called customer service and was connected to Wendy. She is in El Salvador. Explained that I was on my *th Fitbit and all have died for the same reason. They died because sweat from my arm gets into charging port and shorts it out. Asked for a higher level Fitbit which is advertised as being more water resistant. She refused. I asked how to escalate. After an * minute wait I was transferred to supervisor Ally. She stated all she could do was escalate the complaint to a resolution team. She could not give me phone or email to this team, or her supervisor. She could not give me a timeframe for escalation to call me back. Said they would not call but email. I made sure she had my email, since she didn't indicate she had it. All in all a very poor interaction. I do not feel confident that Fitbit will contact me. I will not buy another Fitbit. I feel sorry for my wife who bought this for my birthday and is upset that I've had such a poor experience.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Fitbit. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Fitbit?
GetHuman-johnjco:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-johnjco:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Fitbit untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-johnjco:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Fitbit lain?
GetHuman-johnjco:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Fitbit mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-johnjco diambil dari Fitbit masalah perkhidmatan pelanggannya yang berlaku pada November 25, 2017.