FedEx: I was home expecting a delivery when I saw the...
FedEx Ulasan pelanggan oleh pengguna GetHuman ~Yet another annoyed FedEx cust dari November 20, 2017
Latar belakang kes ~Yet another annoyed FedEx cust
GetHuman:~Yet another annoyed FedEx cust - bolehkah anda memberitahu pelanggan FedEx kami yang lain kapan kes anda berlaku?
~Yet another annoyed FedEx cust:Yup. Jam afternoon, pada November 15.
GetHuman:Adakah anda menghubungi FedEx, dan jika demikian, bagaimana?
GetHuman:Dan antara FedEx masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Yet another annoyed FedEx cust senarai masalah biasa FedEx)
~Yet another annoyed FedEx cust:"Overcharge/Strange charge" itulah sebabnya saya mencuba to call.
Ulasan ~Yet another annoyed FedEx cust terhadap FedEx perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan FedEx GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Yet another annoyed FedEx cust:I was home expecting a delivery when I saw the truck pull up in front of my building in the apartment complex I live in.**The package was tracked as left on my doorstep around that time, but I came to the door and waited, yet never received the package. I assume they delivered it to the wrong address within my building.**Called FedEx and they said they would contact the driver and have them retrieve the package and return it to me. * days later, I had not heard anything, so I called back.**Customer service rudely informs me that the request was never submitted and the tracking shows the package was left on my doorstep.**The rep said they would have their dispatch call me back within * hours.**NEVER got the call. Pretty clear they never had any intention to take responsibility or step up and correct their mistake.**On top of that, you can't submit a claim unless you're the sender.**Luckily, the business I ordered with has much better customer service and offered to send a replacement.
GetHuman:Mari kita mengukur pengalaman anda menghubungi FedEx. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah FedEx?
~Yet another annoyed FedEx cust:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Yet another annoyed FedEx cust:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan FedEx untuk mengatasi masalah anda dengan cepat dan berkesan?
~Yet another annoyed FedEx cust:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan FedEx lain?
~Yet another annoyed FedEx cust:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk FedEx mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Yet another annoyed FedEx cust diambil dari FedEx masalah perkhidmatan pelanggannya yang berlaku pada November 15, 2017.