Duke Energy (IN): It started in November of ****. I sent in a pa...
Duke Energy (IN) Ulasan pelanggan oleh pengguna GetHuman ~812electric dari November 5, 2017
Latar belakang kes ~812electric
GetHuman:~812electric - bolehkah anda memberitahu pelanggan Duke Energy (IN) kami yang lain kapan kes anda berlaku?
~812electric:Yes I can. Jam morning, pada November 2.
GetHuman:Adakah anda menghubungi Duke Energy (IN), dan jika demikian, bagaimana?
GetHuman:Dan antara Duke Energy (IN) masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~812electric senarai masalah biasa Duke Energy (IN))
~812electric:"Book appointment" itulah sebabnya saya mencuba to call.
Ulasan ~812electric terhadap Duke Energy (IN) perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Duke Energy (IN) GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~812electric:It started in November of ****. I sent in a payment for almost $***, and * days later I got my service shut off. Let me remind you that it was the end of November and we had ice storms. They did not knock on the door to inform me that they were shutting it off, they just did it left a green note and left. I called Duke Energy and I had to send them proof of my payment. They told me that it would only take about **-** hours to review the issue and get it resolved. * days later, still with no electric, I called back to get the status on the issue. They stated that they received and processed my check the day after the due date. (which was not the case becasue my bank statement said otherwise) But becasue it processed in 'their' system ** hours after the due date it was due to be shut off. To sum it up my pipes froze and busted to my home, and they claimed that that is my expence, not theirs. Last they charged me a extra $*** t get my service turned on immediatly. Which I had to do
GetHuman:Mari kita mengukur pengalaman anda menghubungi Duke Energy (IN). Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Duke Energy (IN)?
~812electric:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~812electric:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Duke Energy (IN) untuk mengatasi masalah anda dengan cepat dan berkesan?
~812electric:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Duke Energy (IN) lain?
~812electric:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Duke Energy (IN) mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~812electric diambil dari Duke Energy (IN) masalah perkhidmatan pelanggannya yang berlaku pada November 2, 2017.