Cox Communications - Orange County, CA: I was helped at a Solutions Store at the Orchar...
Cox Communications - Orange County, CA Ulasan pelanggan oleh pengguna GetHuman ~ex-loyal customer dari November 26, 2017
Latar belakang kes ~ex-loyal customer
GetHuman:~ex-loyal customer - bolehkah anda memberitahu pelanggan Cox Communications - Orange County, CA kami yang lain kapan kes anda berlaku?
~ex-loyal customer:Yup. Jam middle of the night, pada November 21.
GetHuman:Adakah anda menghubungi Cox Communications - Orange County, CA, dan jika demikian, bagaimana?
GetHuman:Dan antara Cox Communications - Orange County, CA masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~ex-loyal customer senarai masalah biasa Cox Communications - Orange County, CA)
~ex-loyal customer:"Setup service" itulah sebabnya saya mencuba to call.
Ulasan ~ex-loyal customer terhadap Cox Communications - Orange County, CA perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Cox Communications - Orange County, CA GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~ex-loyal customer:I was helped at a Solutions Store at the Orchard on Thursday and made arrangements for an installation on Sunday of the same week. In between, I was instructed that the order was cancelled without a third party verification. When I called in to verify, they increased the price $***month from what was quoted and contracted at the store. In addition, it took several calls to verify and address the escalation of the complaint on revising my already quoted and contracted price. I have been a long term customer who has now been abused and mistreated. And all done under the moniker of the Customer Loyalty Program, what a shame...customer loyalty is built on trust and they have lost mine big time.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Cox Communications - Orange County, CA. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Cox Communications - Orange County, CA?
~ex-loyal customer:Saya memberi mereka one dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~ex-loyal customer:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Cox Communications - Orange County, CA untuk mengatasi masalah anda dengan cepat dan berkesan?
~ex-loyal customer:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Cox Communications - Orange County, CA lain?
~ex-loyal customer:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Cox Communications - Orange County, CA mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~ex-loyal customer diambil dari Cox Communications - Orange County, CA masalah perkhidmatan pelanggannya yang berlaku pada November 21, 2017.