Comcast employees don't do their jobs both on t...
Comcast Ulasan pelanggan oleh pengguna GetHuman ~BB dari November 21, 2017
Latar belakang kes ~BB
GetHuman:~BB - bolehkah anda memberitahu pelanggan Comcast kami yang lain kapan kes anda berlaku?
~BB:Yes I can. Jam middle of the night, pada November 19.
GetHuman:Adakah anda menghubungi Comcast, dan jika demikian, bagaimana?
GetHuman:Dan antara Comcast masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~BB senarai masalah biasa Comcast)
~BB:"Cancel service" itulah sebabnya saya mencuba to call.
Ulasan ~BB terhadap Comcast perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Comcast GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~BB:Comcast employees don't do their jobs both on the phone & in the field. After moving into a new place I went with Comcast as being a previous customer. For this three weeks of dealing with them I am truly disgusted by the way their employees do their jobs. Half the time they are not understandable speaking broken English and the half they don't understand what your explaining to them. In three weeks time I asked for a supervisor and was denied the first time. Their technicians are not to knowledgeable either. I have a Tivo and the Tech brought only one card which couldn't be paired. In calling for another, one was delivered by another person which then was paired. After that I couldn't receive the stations I was supposed to get and spent eight hours on the phone with different Reps on the problem with the Tivo getting stations. The last call I made I had to demand a supervisor or drop Comcast and go to another company such as U-Verse. They sent another Tech out five days later an
GetHuman:Mari kita mengukur pengalaman anda menghubungi Comcast. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Comcast?
~BB:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~BB:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Comcast untuk mengatasi masalah anda dengan cepat dan berkesan?
~BB:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Comcast lain?
~BB:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Comcast mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~BB diambil dari Comcast masalah perkhidmatan pelanggannya yang berlaku pada November 19, 2017.