Bob's Discount Furniture: Customer Care
Bob's Discount Furniture Ulasan pelanggan oleh pengguna GetHuman GetHuman52137 dari Disember 7, 2017
Latar belakang kes GetHuman52137
GetHuman:GetHuman52137 - bolehkah anda memberitahu pelanggan Bob's Discount Furniture kami yang lain kapan kes anda berlaku?
GetHuman52137:Yeah. Jam middle of the night, pada Disember 3.
GetHuman:Adakah anda menghubungi Bob's Discount Furniture, dan jika demikian, bagaimana?
GetHuman:Dan antara Bob's Discount Furniture masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman52137 senarai masalah biasa Bob's Discount Furniture)
GetHuman52137:"Installation/delivery" itulah sebabnya saya mencuba to call.
Ulasan GetHuman52137 terhadap Bob's Discount Furniture perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Bob's Discount Furniture GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman52137:Customer Care
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 12/03/17?
GetHuman52137:I had a sofa set delivered two weeks ago and one of the pieces didn't align correctly. The delivery guys should’ve taken the defective piece back for an exchange as we requested. Instead, they had us call for a tech to come and look at it. After a week of waiting the tech arrives and determines what was obvious. The corner piece was defective. After another week of waiting the supposedly replacement piece as to arrive only to be told by the delivery person that it was the wrong piece. I explained that the tech took photos and insured us that the piece on their truck was the defective piece. The delivery person insisted that it was not the correct piece and it was not worth trying to attach it. **After speaking to your customer service rep., she informed me that it was in fact the correct piece and the delivery person should’ve attached it. She then contacted your operations dept. to have the delivery truck come back with that piece. **I’m not happy right now with this sequence of events. I took a day off from work to be home for this service and it has not been a good experience. The delivery guys that showed up today were in a rush and not very detail oriented. **I’ll keep this experience in mind before making another purchase from your business.**Regards.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Bob's Discount Furniture. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Bob's Discount Furniture?
GetHuman52137:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman52137:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Bob's Discount Furniture untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman52137:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Bob's Discount Furniture lain?
GetHuman52137:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Bob's Discount Furniture mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman52137 diambil dari Bob's Discount Furniture masalah perkhidmatan pelanggannya yang berlaku pada Disember 3, 2017.