Better World Books: I order a book from you through Abesbooks and t...
Better World Books Ulasan pelanggan oleh pengguna GetHuman ~researcher dari November 25, 2017
Latar belakang kes ~researcher
GetHuman:~researcher - bolehkah anda memberitahu pelanggan Better World Books kami yang lain kapan kes anda berlaku?
~researcher:Sure. Jam middle of the night, pada November 20.
GetHuman:Adakah anda menghubungi Better World Books, dan jika demikian, bagaimana?
GetHuman:Dan antara Better World Books masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~researcher senarai masalah biasa Better World Books)
~researcher:"Track order" itulah sebabnya saya mencuba to call.
Ulasan ~researcher terhadap Better World Books perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Better World Books GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~researcher:I order a book from you through Abesbooks and there was a glitch in Abesbooks system and my order was cancelled. although it intially when through it defaulted to an older credit card not my current number. I contacted you store immediately to say I still wanted this book. I was told it would take a few days to be back on both yours Betterworld's site and Abesbooks site. You then sent me a link when the book was up and in a matter of a few days you had raised the price of this by $** almost **% of the price I was to originally pay. I continued to try to get you to honour the original price but you refused. Given the ethos on which your bookstore is built I was very surprised.Because I had also ordered several books on the Abesbooks and all the other book stores honoured the original price. You were the only bookstore not to honour our original price. I was very surprised by the unethical way you or perhaps just one of your employees conducted your business. I look forward to hearing f
GetHuman:Mari kita mengukur pengalaman anda menghubungi Better World Books. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Better World Books?
~researcher:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~researcher:Saya akan memberi mereka two daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Better World Books untuk mengatasi masalah anda dengan cepat dan berkesan?
~researcher:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Better World Books lain?
~researcher:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Better World Books mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~researcher diambil dari Better World Books masalah perkhidmatan pelanggannya yang berlaku pada November 20, 2017.