Waste Management: the week of november **th our garbage was not p...
Waste Management Ulasan pelanggan oleh pengguna GetHuman ~Owencats dari November 20, 2017
Latar belakang kes ~Owencats
GetHuman:~Owencats - bolehkah anda memberitahu pelanggan Waste Management kami yang lain kapan kes anda berlaku?
~Owencats:Yes I can. Jam morning, pada November 11.
GetHuman:Adakah anda menghubungi Waste Management, dan jika demikian, bagaimana?
GetHuman:Dan antara Waste Management masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Owencats senarai masalah biasa Waste Management)
~Owencats:"Transfer Service" itulah sebabnya saya mencuba to call.
Ulasan ~Owencats terhadap Waste Management perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Waste Management GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Owencats:the week of november **th our garbage was not picked up. we called and were told that service was suspended for past due bill. we never received a bill or call or email they just cancelled. we paid bill in full and then were told that we had to pay a $** reinstatement fee. I was upset and said it was thier fault for not contacting us first and they said they would take it off the account. then the week of ******* we received an email saying we are past due again. our bill isnt due till ******. they said its been past due by $** since january. once again we explained that the $** was to be taken off the account due to thier error. on ******* we had confirmation that it was taken off the account. on ******* received another email stating account past due at *:**AM and service was suspended (again with the $**)and today is pickup day. to better serve people they should let them know atleast the day before instead of the day of the pickup. When we called we were told that it had been taken
GetHuman:Mari kita mengukur pengalaman anda menghubungi Waste Management. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Waste Management?
~Owencats:Saya memberi mereka two dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Owencats:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Waste Management untuk mengatasi masalah anda dengan cepat dan berkesan?
~Owencats:Untuk itu saya katakan four daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Waste Management lain?
~Owencats:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Waste Management mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Owencats diambil dari Waste Management masalah perkhidmatan pelanggannya yang berlaku pada November 11, 2017.