Vodafone (UK): My complaint is that Vodafone have failed to pr...

Vodafone (UK) Ulasan pelanggan oleh pengguna GetHuman GetHuman-smudger dari Disember 1, 2017

Latar belakang kes GetHuman-smudger

GetHuman:GetHuman-smudger - bolehkah anda memberitahu pelanggan Vodafone (UK) kami yang lain kapan kes anda berlaku?
GetHuman-smudger:Sure. Jam middle of the night, pada November 29.
GetHuman:Adakah anda menghubungi Vodafone (UK), dan jika demikian, bagaimana?
GetHuman-smudger:Saya menggunakan 0333-304-0191 nombor yang saya dapati di halaman nombor pelanggan GetHuman Vodafone (UK) tempat saya berada:Vodafone (UK) Nombor Telefon Perkhidmatan Pelanggan
GetHuman:Dan antara Vodafone (UK) masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-smudger senarai masalah biasa Vodafone (UK))
GetHuman-smudger:"Technical support" itulah sebabnya saya mencuba to call.

Ulasan GetHuman-smudger terhadap Vodafone (UK) perkhidmatan pelanggan

GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Vodafone (UK) GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/29/17?
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Vodafone (UK). Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Vodafone (UK)?
GetHuman-smudger:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-smudger:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Vodafone (UK) untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-smudger:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Vodafone (UK) lain?
GetHuman-smudger:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Vodafone (UK) mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-smudger diambil dari Vodafone (UK) masalah perkhidmatan pelanggannya yang berlaku pada November 29, 2017.

Vodafone (UK)

1.94 dari 5 bintang | 100 ulasan

Ulasan GetHuman-smudger Vodafone (UK)

Kesukaran mencari pertolongan
4 daripada 5 bintang
Kualiti komunikasi
5 daripada 5 bintang
Ketepatan masa dan profesionalisme
1 daripada 5 bintang
Peringkat perkhidmatan pelanggan secara keseluruhan
3 daripada 5 bintang

GetHuman mengumpulkan dan menyebarkan ulasan, panduan cara, petua, peretasan dan maklumat hubungan rahsia untuk syarikat seperti Vodafone (UK), yang diperoleh oleh pelanggan seperti anda, untuk membantu kami semua mendapatkan perkhidmatan pelanggan dengan lebih baik, lebih cepat dan lebih mudah. GetHuman tidak berafiliasi dengan Vodafone (UK) dengan cara apa pun.

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