Cheated by Virgin: Virgin mobile called me out...
Virgin Mobile Ulasan pelanggan oleh pengguna GetHuman ~Maybe_Its_Because_Im_a_Londone dari November 27, 2017
Latar belakang kes ~Maybe_Its_Because_Im_a_Londone
GetHuman:~Maybe_Its_Because_Im_a_Londone - bolehkah anda memberitahu pelanggan Virgin Mobile kami yang lain kapan kes anda berlaku?
~Maybe_Its_Because_Im_a_Londone:Yeah. Jam afternoon, pada November 23.
GetHuman:Adakah anda menghubungi Virgin Mobile, dan jika demikian, bagaimana?
GetHuman:Dan antara Virgin Mobile masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Maybe_Its_Because_Im_a_Londone senarai masalah biasa Virgin Mobile)
~Maybe_Its_Because_Im_a_Londone:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~Maybe_Its_Because_Im_a_Londone terhadap Virgin Mobile perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Virgin Mobile GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Maybe_Its_Because_Im_a_Londone:Cheated by Virgin: Virgin mobile called me out of the blue and said that they noticed I was running low on calling minutes. They said they were going to give me ***min free. I said ''Thank you, now I can afford to ring the bank and get an overdraft to buy the wheelchair that I need. I can call the wheelchair companies too''. Sales person said ''yes, you can''. They failed to inform me that these free minutes could not be used to call some numbers (e.g the bank), they are excluded. Not knowing this, I went ahead and spent some time working out an overdraft and which wheelchair I needed. I then got a massive bill from Virgin. Felt cheated and could not afford to pay it. Didn't pay. Bailiffs sent. Lot's of stress. Complained to virgin. No reply. Emailed some head honcho. No reply. Waited for end of contract. Celebrated. Left Virgin mobile. Never went back. Im still with Virgin media for broadband but looking to leave them too. Have read online that they have pulled similar tricks on other
GetHuman:Mari kita mengukur pengalaman anda menghubungi Virgin Mobile. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Virgin Mobile?
~Maybe_Its_Because_Im_a_Londone:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Maybe_Its_Because_Im_a_Londone:Saya akan memberi mereka five daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Virgin Mobile untuk mengatasi masalah anda dengan cepat dan berkesan?
~Maybe_Its_Because_Im_a_Londone:Untuk itu saya katakan five daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Virgin Mobile lain?
~Maybe_Its_Because_Im_a_Londone:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Virgin Mobile mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Maybe_Its_Because_Im_a_Londone diambil dari Virgin Mobile masalah perkhidmatan pelanggannya yang berlaku pada November 23, 2017.