Victoria's Secret: I received my first bill from V.S. about a mont...
Victoria's Secret Ulasan pelanggan oleh pengguna GetHuman ~Ariella8 dari Oktober 31, 2017
Latar belakang kes ~Ariella8
GetHuman:~Ariella8 - bolehkah anda memberitahu pelanggan Victoria's Secret kami yang lain kapan kes anda berlaku?
~Ariella8:Sure. Jam afternoon, pada Oktober 28.
GetHuman:Adakah anda menghubungi Victoria's Secret, dan jika demikian, bagaimana?
GetHuman:Dan antara Victoria's Secret masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan ~Ariella8 senarai masalah biasa Victoria's Secret)
~Ariella8:"Complaint" itulah sebabnya saya mencuba to call.
Ulasan ~Ariella8 terhadap Victoria's Secret perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Victoria's Secret GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
~Ariella8:I received my first bill from V.S. about a month ago, but it was misplaced due to a move. I asked to have the $** fee waived this one time, but was told that they used to do that, but now can only waive the fee if there was a bank error or the bill was returned to them in the mail. She then asked if I would like to pay my bill over the phone. I said that I would pay it immediately after getting off the phone. She then transferred me to the catalog dept. & I asked why I had received the special secret June Clearance catalog (I had just spent a lot of money with them), but not the July & August? She said that she didn't know why and that she couldn't send out any particular catalog, only the most recent one. So, I tried to pay my bill online & was greeted with something that I had never heard of before: a $** "Same-Day payment fee." When I called back & spoke with someone else, she said THAT fee could not be waived. So, I asked to speak with her supervisor. I waited a few minutes on the
GetHuman:Mari kita mengukur pengalaman anda menghubungi Victoria's Secret. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Victoria's Secret?
~Ariella8:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
~Ariella8:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Victoria's Secret untuk mengatasi masalah anda dengan cepat dan berkesan?
~Ariella8:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Victoria's Secret lain?
~Ariella8:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Victoria's Secret mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari ~Ariella8 diambil dari Victoria's Secret masalah perkhidmatan pelanggannya yang berlaku pada Oktober 28, 2017.