Uber: The driver customer service was good but I was...
Uber Ulasan pelanggan oleh pengguna GetHuman ~Tokyocarter dari November 26, 2017
Background on ~Tokyocarter's case
GetHuman: ~Tokyocarter - can you tell our other Uber customers when your case took place?
~Tokyocarter: Yeah. It was middle of the night, on November 17.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Tokyocarter a list of common Uber problems)
~Tokyocarter: "Make a booking" was why I was trying to contact.
~Tokyocarter's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tokyocarter: The driver customer service was good but I was over charge. The first driver charge me almost ** bucks. Then the second guy charge me almost **. On top of this I was going to same location. I was pretty disappointed and there's no way to fix this issue.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Tokyocarter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tokyocarter: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Tokyocarter: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Tokyocarter: Cuba berurusan dengan mereka pada awal hari atau kemudian. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Uber mengetahui siapa anda.
GetHuman: Well there you have it. Some useful feedback and words from ~Tokyocarter taken from his Uber customer service problem that occurred on November 17, 2017.