TD Bank: I have a home equity loan with Commerce Bank...
TD Bank Ulasan pelanggan oleh pengguna GetHuman GetHuman-122090 dari November 1, 2017
Latar belakang kes GetHuman-122090
GetHuman:GetHuman-122090 - bolehkah anda memberitahu pelanggan TD Bank kami yang lain kapan kes anda berlaku?
GetHuman-122090:Yes I can. Jam middle of the night, pada Oktober 27.
GetHuman:Adakah anda menghubungi TD Bank, dan jika demikian, bagaimana?
GetHuman:Dan antara TD Bank masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-122090 senarai masalah biasa TD Bank)
GetHuman-122090:"Setup an account" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-122090 terhadap TD Bank perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan TD Bank GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-122090:I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began.**I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.**I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no intereste paid. They admitted this was their mistake, but had not explantion for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau. **I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.**I was supposed to receive a call
GetHuman:Mari kita mengukur pengalaman anda menghubungi TD Bank. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah TD Bank?
GetHuman-122090:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-122090:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan TD Bank untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-122090:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan TD Bank lain?
GetHuman-122090:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk TD Bank mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-122090 diambil dari TD Bank masalah perkhidmatan pelanggannya yang berlaku pada Oktober 27, 2017.