T-Mobile: salesman lied
T-Mobile Ulasan pelanggan oleh pengguna GetHuman GetHuman-brmills dari Disember 7, 2017
Latar belakang kes GetHuman-brmills
GetHuman:GetHuman-brmills - bolehkah anda memberitahu pelanggan T-Mobile kami yang lain kapan kes anda berlaku?
GetHuman-brmills:Sure. Jam middle of the night, pada November 30.
GetHuman:Adakah anda menghubungi T-Mobile, dan jika demikian, bagaimana?
GetHuman:Dan antara T-Mobile masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-brmills senarai masalah biasa T-Mobile)
GetHuman-brmills:"Refund" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-brmills terhadap T-Mobile perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan T-Mobile GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-brmills:salesman lied
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/30/17?
GetHuman-brmills:When I placed my order, it was under the ** day full refund if returned offer with no costs of any kind. The voice and data signal were really bad, so I called before the ** days were up to return. Instead of authorizing my return, they kept me on the phone wanting to try this and that. Finally, I talked to someone in that was supposed to offer resolutions. I told her I had to return now so I wouldn't be stuck with the order and she said she would extend the offer of returns with no fees of any kind indefinitely if I was willing to allow them a change to resolve the signal issues. I finally consented. Several days later, someone called me back and suggested getting different phones and a booster. After we had tried everything they suggested, they said I could send everything back. I had the original box and return label, but was told if I used that one, the return would not be processed correctly, so I had to wait until they sent me a new one. After a week or so, I received it and sent the package off. I started receiving notices that I was late and each time, I would call in and they would tell me they would have to do an investigation because they showed the package was one pound, and couldn't have contained all * items I returned. UPS told me the label was generated by T-Mobile, so T-Mobile put the *.* lb. on the label, not UPS. T-Mobile insists that UPS made the mistake. Bottom line is I returned all * items in the same box. **Then last week, I began getting calls from a company that would hang up on me every time I answered. One day, they called me ** times while I was at work but would hang up on me. I called the number back after work and was told it was Convergent, or something like that. They said I owed over $*** to T-Mobile. I told them it was incorrect, but they said it was right. They told me they had reported me to the credit bureaus and I pulled my report and found they had reported me. **I called T-Mobile back again and talked to a supervisor and was told I was being charged for service for $**** and they refused to adjust it. They also said Convergent had not been sent my information, so they couldn't have called me. She said she was putting a hold on collections but that I still had to pay because the bill was correct.**I am attempting to contact a corporate officer to alert them how T-Mobile employees are treating me and to see if they are un upstanding company or not.
GetHuman:Mari kita mengukur pengalaman anda menghubungi T-Mobile. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah T-Mobile?
GetHuman-brmills:Saya memberi mereka three dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-brmills:Saya akan memberi mereka four daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan T-Mobile untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-brmills:Untuk itu saya katakan three daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan T-Mobile lain?
GetHuman-brmills:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk T-Mobile mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-brmills diambil dari T-Mobile masalah perkhidmatan pelanggannya yang berlaku pada November 30, 2017.