Sprint Corporate Care: Buy out plan misunderstanding
Sprint Corporate Care Ulasan pelanggan oleh pengguna GetHuman GetHuman-grrlscou dari Disember 2, 2017
Latar belakang kes GetHuman-grrlscou
GetHuman:GetHuman-grrlscou - bolehkah anda memberitahu pelanggan Sprint Corporate Care kami yang lain kapan kes anda berlaku?
GetHuman-grrlscou:Sure. Jam afternoon, pada November 25.
GetHuman:Adakah anda menghubungi Sprint Corporate Care, dan jika demikian, bagaimana?
GetHuman:Dan antara Sprint Corporate Care masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-grrlscou senarai masalah biasa Sprint Corporate Care)
GetHuman-grrlscou:"Update account information" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-grrlscou terhadap Sprint Corporate Care perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Sprint Corporate Care GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-grrlscou:Buy out plan misunderstanding
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/25/17?
GetHuman-grrlscou:I went into Sprint back in January and talked to a guy named David at the Alderwood Mall store in Lynnwood, WA. I asked about the buy out plan available and what I needed to do in order to do so. He mentioned about having my phone number, account number. After everything is said and done he said all I had to do was bring my bill from my old carrier into a Sprint store to be sent to the Corporate office, in order to receive a gift card in amount of the bill. And that was it, and I shouldn't have to pay it myself.*I recently asked again about this same deal earlier this month and talked to a girl, I do not recall her name but she did work at the same store. I went in and asked about the buy out deal that is available again making sure because my phone was stolen Feb *th around **pm.*I still wanted to switch to Sprint but I wasn't sure if I still could without my phone physically there. I continue to talk to the girl and ask if I needed my phone to do the buy out and just to switch over in general. She said that I did not need my phone and I should be just fine. Knowing that I could still switch, I went forward with this decision on Feb **th. A guy named Justin helped me this day, still at the same store and I brought in a phone that a friend had let me borrow. We got everything set up and I made sure about the buy out plan for the *rd time. Again he told me the same.*Today as of Feb. **th my dad went into the Sprint store in Yakima, WA and paid part of my bill for me. He asked about the buy out plan and the guy there said I had to send in my phone I had from U.S. Cellular along with the bill and it must be in good condition to be accepted. Knowing this I would have not switched to Sprint without my phone. I don't believe I'm the one at fault as I seeked for information about it * times and not one Sprint worker had mentioned the FULL details to me. I would love to stay and be a loyal customer to Sprint and not have to go to a competitor.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Sprint Corporate Care. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Sprint Corporate Care?
GetHuman-grrlscou:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-grrlscou:Saya akan memberi mereka one daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Sprint Corporate Care untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-grrlscou:Untuk itu saya katakan two daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Sprint Corporate Care lain?
GetHuman-grrlscou:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Sprint Corporate Care mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-grrlscou diambil dari Sprint Corporate Care masalah perkhidmatan pelanggannya yang berlaku pada November 25, 2017.