Sprint Corporate Care: I feel Screwed over
Sprint Corporate Care Ulasan pelanggan oleh pengguna GetHuman GetHuman-rhanson dari November 30, 2017
Latar belakang kes GetHuman-rhanson
GetHuman:GetHuman-rhanson - bolehkah anda memberitahu pelanggan Sprint Corporate Care kami yang lain kapan kes anda berlaku?
GetHuman-rhanson:Yes. Jam morning, pada November 25.
GetHuman:Adakah anda menghubungi Sprint Corporate Care, dan jika demikian, bagaimana?
GetHuman:Dan antara Sprint Corporate Care masalah pelanggan yang mana yang paling baik menjelaskan sebab anda mahu bercakap dengan mereka?
(Menunjukkan GetHuman-rhanson senarai masalah biasa Sprint Corporate Care)
GetHuman-rhanson:"Cancel service" itulah sebabnya saya mencuba to call.
Ulasan GetHuman-rhanson terhadap Sprint Corporate Care perkhidmatan pelanggan
GetHuman:Oleh itu, bagaimana anda merangkum pengalaman anda untuk komuniti pelanggan Sprint Corporate Care GetHuman? Kami akan menapis sebarang ID, nombor, atau kod dan kata-kata yang tidak sesuai di sini kerana berjuta-juta pelanggan lain menggunakan sumber ini.
GetHuman-rhanson:I feel Screwed over
GetHuman:Bolehkah anda memberitahu kami yang lain sedikit daripada apa yang berlaku di 11/25/17?
GetHuman-rhanson:Back in May **-**-**** I got a new phone with Sprint. The Sprint store at *** SE Chkalov Dr ****, Vancouver, WA *****. The rep told me that because I was turning in my old phone undamaged, that the remaining amount of the lease from my phone would be wiped clean, and all that I would owe is the balance on the new phone. I confirmed this with the Shift lead as well. **I go in last Wednesday **-**-**** to change my plan and find out that the rep in May had taken my phone but never processed the phone into the system. I explained to the representative that the other rep who conveniently does not work there anymore, that I had returned my phone and that the man took my phone and put it in the drawer after wrapping it. They still want me to pay off the remaining balance of the other phone before I can change my plan. Not only have I been paying on the old phone since May, but it's obvious that the representative sold my phone for his benefit (seeing how it’s not in the system as even leaving the store) knowing that the balance would be on the back end of my billing, and that I wouldn't find out for months. I bet that he did this to several people.* *I asked the manager to pull up footage on their cameras and he refused saying they couldn’t do that. The manager replied that there was nothing he could do because there was no proof. (Ummmm the proof is on the cameras.) They pulled up the serial number of my past phone and found that it was being used by someone I don’t even know. So I asked him to cancel my account because they wouldn’t help me and he told me to call customer service. All I want is my account back to normal and the amount back I have been paying on my last phone since May.
GetHuman:Mari kita mengukur pengalaman anda menghubungi Sprint Corporate Care. Pada skala 1 hingga 5, seberapa mudah mendapatkan bantuan untuk masalah Sprint Corporate Care?
GetHuman-rhanson:Saya memberi mereka four dari lima untuk kemudahan mencari jalan untuk membantu anda.
GetHuman:Bagaimana dengan kualiti komunikasi. Bagaimana anda menilai itu pada skala 1 hingga 5?
GetHuman-rhanson:Saya akan memberi mereka three daripada lima komunikasi.
GetHuman:Dan bagaimana dengan kemampuan Sprint Corporate Care untuk mengatasi masalah anda dengan cepat dan berkesan?
GetHuman-rhanson:Untuk itu saya katakan one daripada lima.
GetHuman:Dan akhirnya- ada nasihat untuk pelanggan Sprint Corporate Care lain?
GetHuman-rhanson:Hubungi mereka pada awal atau lewat. Jangan lupa maklumat peribadi atau akaun yang mungkin anda perlukan untuk Sprint Corporate Care mengetahui siapa anda.
GetHuman:Baik di sana anda memilikinya. Beberapa maklum balas dan kata-kata yang berguna dari GetHuman-rhanson diambil dari Sprint Corporate Care masalah perkhidmatan pelanggannya yang berlaku pada November 25, 2017.